Travel News > March 2012 > Survey shows consumers confused over holiday financial protection

Survey shows consumers confused over holiday financial protection


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A recent survey has highlighted the confusion that exists with regards to financial protection, holidays and travel insurance.

The majority of respondents felt that financial protection was important, however few understood if or how their own holiday was protected in the event of supplier insolvency.The survey, which was conducted on behalf of Travel Weekly by Explore Research, showed that 96% of UK adults considered financial protection ‘extremely important' or ‘very important' when booking an overseas holiday, yet only 52% actively considered what financial protection would be in place for their holiday when they made a booking.

When asked how they thought holidays were protected against insolvency, 70% said by travel insurance and only 42% mentioned ATOL (The holiday protection scheme operated by the Civil Aviation Authority, which applies to air package holidays). provides insolvency cover (Scheduled Airline Failure) on all our travel insurance policies, but not all travel insurance is the same.

Many travel insurers allow you to add insolvency cover at an extra cost, but some travel insurance providers don't provide insolvency cover at all.

If you have booked elements of your holiday independently, rather than booking a package with a bonded tour operator, your holiday is unlikely to be ATOL protected, therefore it's important to make sure that your travel insurance provides cover for the insolvency of a holiday supplier.

Scheduled Airline Failure (Insolvency Cover) is included on all travel insurance policies from, enabling our customers to make a claim in the event that one of their holiday suppliers including airlines, hotels and car hire become insolvent either before they travel or whilst they are away.

More information about travel insurance and insolvency cover.

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