How to submit a claim

If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.

If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm). You can also visit www.policyholderclaims.co.uk for more information.

In the event of medical emergency abroad please call + 44 (0) 203 829 3818.

More Claims Information

For more information on how to make a specific claim and what documentation you need to provide, please follow the links below:

Backpacker Travel Insurance