How to submit a claim

Policies purchased on or after 21 December 2015

If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.

If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm).

In the event of medical emergency abroad please call + 44 (0) 203 829 3818.

Policies purchased before 21 December 2015

Please call the claims company on 020 8865 3064 to obtain a claim form.

In the event of medical emergency abroad please call 0044 (0)208 865 3065.

 

More Claims Information

For more information on how to make a specific claim and what documentation you need to provide, please follow the links below:

Backpacker Travel Insurance