can provide travel dispute cover for your next holiday abroad; simply add travel dispute cover to any of our Single Trip Travel Insurance or Annual Travel Insurance policies.

It is important that you answer these questions accurately. Click on the for additional information which will help. If you need further help please call us on 0330 024 9295.

Important Information

To give you the confidence to travel all new policies include:

  • Cover for cancellation if you or anyone insured on your policy catch COVID-19 within 14 days of departure.
  • Cover for emergency medical treatment & repatriation if you catch COVID-19 whilst you are abroad.

There is no cover for cancellation caused by a change in FCDO/government travel advice due to COVID-19 or any other pandemic.

There is no cover under any other section of the policy for anything caused by or relating to Covid 19 / Coronavirus / SARs COV 2, any mutation of Covid 19 / Coronavirus / SARs COV 2 or any pandemic or fear or threat of any of the above.

Our policies will not provide any cover if: You travel to a destination which is on the government’s red list or where the FCDO is advising against all, or all but essential travel. Please check the latest advice before you travel.

Looking for cover to travel against FCDO advice? Click here

More information about our policies and Coronavirus/Covid-19 »

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Travel Dispute (Professional Fees)Cover - upgrade your travel insurance policy

Suffering a holiday from hell can be devastating, it not only wastes our hard earned cash, but more importantly it ruins precious leisure time with our loved ones.

When we book a holiday we trust our money and our precious leisure time with a tour operator, travel or accommodation supplier and we have to wait and see if they deliver what they promised.

Adding Travel Dispute (Professional Fees) Cover to your travel insurance can help you take legal action if you don't manage to get a satisfactory resolution from your holiday supplier.

Obviously for a claim against your holiday supplier to succeed, it's not enough that you just didn't enjoy your holiday because the weather was bad, or you chose a destination you didn't like. The complaint must relate to something that was under the holiday supplier's control, such as the standard and safety of accommodation or facilities, where it can be shown that they have broken their contract with you.

Many people don't pursue legal action because they don't know how to go about it or they are worried about the cost ?? if you take out this cover you won't have that worry.

Buying Travel Dispute (Professional Fees) Cover makes things easier because you don't have to worry about finding your own lawyer - if we believe your claim has a reasonable prospect of being successful our legal experts will appoint a specialist to act on your behalf and cover the cost, up to the amount specified in the policy.*

You must notify our legal specialists within 30 days of returning from a holiday where you have had a dispute and there may be a potential claim. This is likely to be before you have completed the complaints procedure for the relevant supplier.

If you receive an unsatisfactory response you're your holiday supplier our legal experts will assess whether you have a case for legal action. If you have a legal case, our specialists will take over the claim and appoint a specialist to act on your behalf.

Our travel disputes cover includes the appointment of an appropriate legal professional to act on your behalf, however you can also choose your own solicitor, provided they are approved by our legal experts.

Travel dispute cover and benefits:

  • Legal costs up to £25,000

Covers the pursuit of compensation from the following holiday suppliers if they fail to fulfil their contract with you:

  • Tour operator
  • Holiday company
  • Travel agent
  • Car hire company
  • Airline, ferry, train, cruise liner
  • Hotelier or property owner

We all have to rely on airlines, tour operators and hoteliers for an enjoyable holiday; if it doesn't all go to plan, our travel dispute cover can help you to seek compensation from your holiday supplier.

It's easy to add travel dispute cover to your travel insurance policy provides flexible travel insurance policies that can be tailored to your needs. Once you have entered your travel details to get a quote and chosen between silver, gold and platinum cover you will be presented with a range of policy options to enhance your cover. You can choose to add travel dispute cover to your policy at this point.

*We may limit the Professional Fees we will pay where we consider it unlikely that a reasonable settlement for your claim will be obtained. Please read the policy wording for full terms and conditions.

For more information about our travel insurance policies, read our Policy Wording .

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Key Benefits

  • Single trip, annual and backpacker policies
  • 3 levels of cover to choose from
  • Optional extras
  • Discounts for families
  • Scheduled airline failure included on all policies
  • Excess waiver available

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