Feedback and Case Studies
Pamela Miles required emergency medical treatment whilst on a cruise in Mauritius - 30/04/2010
Pamela Miles was taken ill whilst on a cruise in Mauritius, and the cover she bought from insurewithease.com turned out to be a vital investment.
Pamela was stung by a wasp and due to an allergy, she suffered from anaphylactic shock, which can be life threatening. She was immediately rushed to hospital on the mainland. Her husband Keith called the insurewithease.com helpline and got through to advisor Simon Devenish. Simon assured Keith that all Pamela's medical needs would be covered on her policy and that the hospital that Pamela was admitted to was on insurewithease.com's 'approved' list.
Although I was extremely ill at the time, I felt so relieved to hear that there would be no problems with the insurance claim, said Pamela. And the fact that the advisor was familiar with the hospital I was in and said it had a good reputation gave Keith and I real peace of mind at a very frightening time.
Pamela's treatment took nine hours, and she was later able to rejoin the cruise ship. Upon my return to the ship, we had another telephone call from Simon, who was just going off duty, but wanted to make sure that I was okay, said Pamela.
Both Keith and I felt that we received an outstanding level of service. We are so glad that we used insurewithease.com and would recommend them to anyone, as they looked after us so well when we needed them most, so far away from home.
We aim to make arranging travel insurance as easy as possible, offering a range of cover at the click of a button, confirmed Paul Byrne, CEO of insurewithease.com. But that's only half the story. The level of cover we provide means our policyholders can travel safe in the knowledge that we are just a phone call away should the worst happen.
As Pamela Miles discovered, travel insurance only costs a little, but the support and expertise you gain in an emergency is priceless. The last thing holidaymakers want to worry about when they fall ill or sustain an injury is paying for medical assistance in an unfamiliar country or wondering whether the medical care they are receiving is the best. By investing in quality cover, travellers can relax and enjoy their trip knowing that someone will be there to help when they need it most.
I would highly recommend your company to my friends, family and associates. Dealing with travel insurance would normally be something I dread but I can't thank you enough for your time and support.
I just wanted to write a quick email to you to say how impressed my husband and I are with your prompt attention to our recent claims. We have found your forms really straight forward to fill in and are impressed with the speed in which you have settled our claims.
Many thanks from both me and my wife for your kindness and prompt assistance. We are both enormously grateful for everything you have done for us. I would like to inform your Director personally of your standard of customer service.
I would firstly like to thank Simon Devenish for his help while we had our medical emergency; his customer service was second to none and made an extremely worrying time manageable. The constant contact with Simon was excellent.
I am writing with regard to the excellent assistance I received whilst I was on holiday. Your staff member who took my call was superb. She provided a friendly, confident and supportive service for which I was extremely grateful.
I would like to take this opportunity to thank you immensely for the service, reassurance and support we received during my son's stay in hospital. Your support helped to relieve some of the pressures felt during this time.
'Thank you very much for the swift and efficient way in which you dealt with our claim following the cancellation of our holiday. It is unusual to have something dealt with so quickly and we are sending a copy of this letter to Johnson's Coach Travel to let them know how pleased we are.
We would just like to say a huge thank you for the service we received from you. We found the service to be personal and professional and we really did appreciate that during a somewhat stressful holiday. It really made a difference.