Pamela Miles required emergency medical treatment whilst on a cruise in Mauritius - 30/04/2010

Cruise Ship

Pamela Miles was taken ill whilst on a cruise in Mauritius, and the cover she bought from turned out to be a vital investment.

Pamela was stung by a wasp and due to an allergy, she suffered from anaphylactic shock, which can be life threatening. She was immediately rushed to hospital on the mainland. Her husband Keith called the helpline and got through to advisor Simon Devenish. Simon assured Keith that all Pamela's medical needs would be covered on her policy and that the hospital that Pamela was admitted to was on's 'approved' list.

Although I was extremely ill at the time, I felt so relieved to hear that there would be no problems with the insurance claim, said Pamela. And the fact that the advisor was familiar with the hospital I was in and said it had a good reputation gave Keith and I real peace of mind at a very frightening time.

Pamela's treatment took nine hours, and she was later able to rejoin the cruise ship. Upon my return to the ship, we had another telephone call from Simon, who was just going off duty, but wanted to make sure that I was okay, said Pamela.

Both Keith and I felt that we received an outstanding level of service. We are so glad that we used and would recommend them to anyone, as they looked after us so well when we needed them most, so far away from home.

We aim to make arranging travel insurance as easy as possible, offering a range of cover at the click of a button, confirmed Paul Byrne, CEO of But that's only half the story. The level of cover we provide means our policyholders can travel safe in the knowledge that we are just a phone call away should the worst happen.

As Pamela Miles discovered, travel insurance only costs a little, but the support and expertise you gain in an emergency is priceless. The last thing holidaymakers want to worry about when they fall ill or sustain an injury is paying for medical assistance in an unfamiliar country or wondering whether the medical care they are receiving is the best. By investing in quality cover, travellers can relax and enjoy their trip knowing that someone will be there to help when they need it most.