Travel News > October 2009 > How Long Must You Be Delayed Before You Can Claim On Your Insurance?

How Long Must You Be Delayed Before You Can Claim On Your Insurance?

01/10/2009

Leading travel insurance website, insurewithease.com, is offering some general guidance to travellers following the delays experienced at the weekend when transatlantic flights were grounded due to a breakdown in air traffic control.

"For many travellers they wonder at what point they can claim on their insurance for delays - especially if those delays have a knock-on effect on other aspects of their journey" said Paul Byrne, CEO, insurewithease.com. "Of course, what's possible to claim for does vary from insurer to insurer, but it does highlight the importance of reading the small print - and having your insurance documents with you when you head off on your travels."

All levels of cover for insurewithease policies work on a Delay payment after 12 hours delay. Then there is an additional payment for each full 12 hours thereafter, or the option to abandon (cancel) the trip after 24 hours. For the insurewithease Bronze and Silver polices a payment of £20 is made for the first 12 hours delay and £10 for each additional 12 hour period up to a maximum of £200 in total or if the client decides to abandon the trip after 24 hours they can claim for the cost of the journey, up to £3,000.

For the insurewithease Gold policy, £15 is paid for the first 12 hours followed by £15 for each additional 12 hour period up to a maximum of £300 in total or if the client decides to abandon the trip after 24 hours they can claim for the cost of the journey up to £5,000.

Dozens of flights to the United States, Canada and the Caribbean were held on the ground at London's Heathrow and Gatwick airports while engineers tried to fix a computer problem. However, most of the flights are believed to have been held up by only a few hours.

Holidaymakers are unlikely to receive anything from the airlines involved as most of the delays were less than five hours. Normally those who were held up for more than five hours are given the opportunity to cancel their flights with a full refund, but this might not have happened for the weekend's flights as the delays were outside the airlines' control.

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