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Travel News > August 2010 > Which? Legal Service poll reveals 1 in 10 Brits make holiday complaints
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Which? Legal Service poll reveals 1 in 10 Brits make holiday complaints
16/08/2010
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A survey carried out by Which? Legal Services has revealed that many of us Brits aren't afraid to make holiday complaints. But when we do complain, we are often disappointed with the way our complaints are handled.
One in ten of us have made holiday complaints in the last three years, but half of all complainers were unhappy with the outcome. Eight percent of those that felt their holiday complaints were dealt with unsatisfactorily even considered seeking legal action.
Issues that result in holiday complaints vary from cruises that fail to stop at all advertised ports to five star hotels that actually offer a two star service. Also, holidaymakers that suffered financially due to the volcanic ash cloud are still awaiting compensation, which has led to a barrage of complaints.
Anyone that feels their holiday complaints appear to be falling on deaf ears should be persistent. Peter Vicary-Smith, chief executive of Which? said: If you do find yourself in the position of having to make a complaint, then do so as soon as the issue arises, always putting the complaint in writing. Don't be fobbed off by your holiday company - a bit of persistence can get you the compensation you deserve."
It's important to make your complaint as soon as a problem arises. If something's not right while you're abroad, complain to your representative directly and ask if you can fill out a complaint form. The form should then be signed by the representative.
Take photographs if necessary to use as evidence when you get home. If your holiday complaints aren't dealt with properly whilst you are abroad, write to the holiday company when you return home to explain the situation and request compensation.
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