Travel News > March 2011 > Flight delay league table published, how did your airline perform?

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Flight delay league table published, how did your airline perform?

22/03/2011

The latest league table showing airline punctuality has just been published by flightontime.info.

The table, which has been put together using arrival and departure times recorded by the Civil Aviation Authority, shows the average delay in minutes, as well as the percentage of arrivals and departures within 15 minutes of the scheduled time.

Bmi Regional has topped the league table, which details on-time airlines from UK airports for January to December 2010.

Know your rights if your flight is delayed.

If you do experience a long flight delay or cancellation, EU regulation 0261/2004 sets out your rights as a passenger. Essentially, you have a contract with your airline for them to get you to a certain destination, at a certain time, if they are unable to do that, they have a duty to look after you.

You may also be able to claim a benefit from your travel insurance, if you are delayed for more than 12 hours, to help with reasonable necessary expenses such as food and drink.

Under EU Relations you are entitled to the following from your airline:

- A refund within seven days if a flight is cancelled, or
- Re-routing to your final destination at the earliest opportunity or at a later date
- Meals and refreshments if you choose to wait for the next available flight
- Hotel accommodation if this means an overnight stay
- Two telephone calls, telex or fax messages, or e-mails for those waiting for the next available flight

These rules cover flights within the EU, as well as people flying into the European Union from overseas, as long as they are

travelling on a European airline, and passengers on a non-EU carrier leaving from an EU airport.

For more information on your rights visit the Air Transport Users Council
http://www.auc.org.uk/default.aspx?catid=306

Airline punctuality league table.

	Rank	Average delay in minutes	Within 15 mins (%)	More than 1 hour late (%)
bmi Regional	1st	7.1	89.7	3.2
Eastern Airways	2nd	8.3	89.2	3.9
City Jet / Scot Airways	3rd	8.8	85.6	3.4
VLM Airlines	4th	8.9	86	3.8
KLM (incl Cityhopper)	5th	9.3	84.7	3.2
Scandinavian SAS	6th	10.1	81.8	4
Loganair	7th	10.2	86.4	4.6
Air Southwest	8th	10.3	82	4.4
Air Berlin	9th	11.7	79.1	4.2
bmi British Midland	10th	11.7	79.2	4.3
Brussels Airlines	11th	12	79.1	4.8
Swiss Airlines	12th	12.3	75.8	4.2
Flybe	13th	13.3	81	5.8
BA CityFlyer	14th	13.5	78.5	6.3
Ryanair	15th	13.7	75.9	4.4
Aer Lingus	16th	13.7	77.9	5.5
Air France	17th	13.9	75.1	4.8
United Airlines	18th	14.4	76	5.8
Alitalia	19th	15.1	68.6	5.1
British Airways	20th	15.1	74	5.5

2010 Ranking by Jan-Dec average delay (ascending). Analysis includes arrivals and departures at UK reporting airports.

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